Pillar 4 — Microsoft 365 & Azure
Your M365 and Azure tenant, run by people who live in it.
Tenant lifecycle, Exchange Online, Teams, Intune, licensing optimisation — Microsoft Solutions Partner depth.
Microsoft is the line item that keeps changing
Microsoft 365 and Azure are most mid-market firms' single largest IT line item. Licensing changes every quarter. The tenant accumulates seven years of decisions, half undocumented. Exchange Online plays well most of the time and badly when it matters. Teams has six policies nobody can find the owner for. Intune was meant to be deployed last year. The licensing renewal is this year, and no one is sure whether E3 + add-ons or E5 actually wins.
You don't need a Microsoft pitch. You need someone who lives in the tenant — knows where the policy graveyards are, what's worth turning on, what's safe to retire, what's in the next licensing change, and how to get Intune from aspiration to working compliance without breaking line-of-business apps.
This pillar is for firms that want their Microsoft estate run by humans who run Microsoft estates for a living.
Our approach
Six elements on every Microsoft engagement.
Tenant lifecycle — discovery to steady state
We start with a tenant audit — what's configured, licensed, unused, risky, deprecated. The output is a written tenant-state document and a 90-day backlog ranked by risk, cost saving and time-to-value. Lifecycle continues quarterly: configuration drift, deprecation watch, new-feature roadmap, what's coming before Microsoft surprises you.
Exchange Online and Teams — the parts that bite
Exchange Online migration, hygiene, anti-spoofing (DKIM/DMARC/SPF), shared-mailbox sprawl, retention, eDiscovery hold, journaling. Teams policies that make sense — meeting, external access, app permissions, calling, Direct Routing where it lands. Both reviewed quarterly, documented, yours.
Intune at scale — the compliance posture you've been postponing
Intune deployment from greenfield or rescue from a half-finished rollout. Policy design (Windows, macOS, iOS, Android), conditional access integration, Autopilot, app deployment via PatchMyPC where it fits, compliance reporting your auditor accepts. The endpoint-hygiene baseline Network & Endpoint extends.
Licensing-cost optimisation — the line CFOs read first
Microsoft licensing is its own quarterly discipline. We model actual usage against E3, E5, F-SKUs, Business Premium, add-on packs and security/compliance bundles; right-size at every renewal; surface the lines where you're paying for something switched off; benchmark against industry pattern. Most reviews surface 8–20% in optimisable spend.
Security baselines — the Microsoft layer (not managed security)
Conditional access, MFA, identity protection, Defender baseline, Sentinel-aware logging — the Microsoft-side security baseline, owned here. Managed Security layers detection, response and security operations on top. Boundary is documented in your RACI; we don't double-charge for the same control.
Microsoft Solutions Partner depth — and partnership-level access
Microsoft Solutions Partner across Modern Work, Azure Infrastructure and Security designations. That gets you co-engineering access, technical previews, and licensing levers most resellers can't reach. Doesn't make us better people. Makes us a faster phone call.
“Sydney HQ, globally delivered. Microsoft Solutions Partner depth across Modern Work, Azure, and Security.”
What's on the contract
- Microsoft Solutions Partner — Modern Work
- Microsoft Solutions Partner — Azure Infrastructure
- Microsoft Solutions Partner — Security
- ISO 27001
- Intune-managed estates
- 24×7 service desk
- Privacy Act / NDB compliant
Tech stack on this pillar
- Microsoft 365
- Azure
- Exchange Online
- Teams
- Intune
- Defender
- Purview
- Entra ID
- Power BI
- Azure Monitor
- Azure Automation
- PatchMyPC
- Azure DevOps
Engagement models
- Fully Managed M365/Azure
- Co-Managed (your team owns direction)
- Project-Based (migration, Intune, tenant rescue)
Free 60-min review
Free Microsoft Licensing Review
60 minutes with a Microsoft licensing specialist. We walk current licensing — E3/E5/Business Premium/F-SKUs/add-on packs — against actual usage, security and compliance overlap, next renewal date. Written summary: what's optimisable, rough dollar range, the licensing changes coming in the next two quarters that affect you. No deck, no pitch, no follow-on call unless you ask.
Frequently asked
Yes — across Modern Work, Azure Infrastructure and Security designations. Solutions Partner status gets us co-engineering escalation, technical previews, and licensing levers that reseller-only partners can't access. We use those levers on customer engagements where they make a measurable difference, not as a marketing claim.
Microsoft 365 and Azure builds the Microsoft-side security baseline — identity, conditional access, MFA, Defender baseline, Intune compliance posture, Sentinel-aware logging. The Managed Security pillar layers detection, response and security operations on top. The boundary is documented in a single RACI on every account that takes both. We don't double-charge for the same control.
Yes. The Free Microsoft Licensing Review is genuinely free and produces a written, vendor-neutral summary. If your existing partner is doing the licensing optimisation work well, we'll say so. If we can save you 8–20%, we'll show you where, and you can take that document to your existing partner if you prefer.
Discovery, policy design, conditional access integration, Autopilot deployment, app delivery via PatchMyPC where it fits, compliance reporting, and steady-state operations. Intune deployment is most often a project (defined scope, deadline, budget) that lands in the IT Projects pillar; the steady-state runs in this pillar afterwards. Rescue engagements (half-finished rollouts) are common and scoped honestly.
Most mid-market firms are fully Exchange Online by now; some still run hybrid for legitimate reasons (legacy line-of-business mail flows, M&A integration, jurisdictional constraints). We support both. Where the answer is "you should fully migrate, and here's the plan," we'll write the plan. Where hybrid is the right answer for your environment, we'll run hybrid.
Power BI tenant administration, capacity management, dataset governance and licensing yes — that's part of the Microsoft estate we run. Custom Power Platform application development sits in our broader software practice and is referenced through the parent group rather than sold from this pillar. Our lane separation: capability vs delivery.
Yes — Copilot licensing, deployment readiness (information-protection labels, sensitivity labels, SharePoint over-sharing audit), and the safe-rollout playbook. We'll tell you honestly when a customer's information-protection posture isn't ready for Copilot yet, and what to fix first.
Run the tenant with people who live in it.
Twenty minutes. We bring the licensing model, tenant audit checklist, and an honest read on the next two quarters.
or call (+61) 413 649 132